These are the Booking Conditions applicable to holidays booked with Moroc Surf and should therefore be read carefully. Should any part of these conditions become invalid or unenforceable this will not affect the validity of the remainder of these conditions.
Your contract is with Moroc Surf.
Registered address: Moroc Surf, 37 Saunton rd, Braunton, Devon, UK.
The person signing the booking form must read and accept these Booking Conditions. In the case of a group booking the group leader or « lead name » must have the authority to sign on behalf of everyone in the group. The lead name will be responsible for the full cost of the holiday including insurance premiums, cancellations and amendment charges. No booking contract exists between Moroc Surf and the customer until a deposit has been received. We reserve the right to refuse bookings at our absolute discretion without explanation. Please inform us immediately if there are any discrepancies in the costs or details of your booking.
All prices are in pounds sterling unless otherwise stated. Upon making your booking the price of your holiday will not normally be subject to change. However we reserve the right to increase or decrease prices due to variations in service charges, insurance/security levels or exchange rates. Once a booking has been made discounts cannot be applied retrospectively. A deposit is required at the time of booking. Once confirmation has been dispatched the deposit is non refundable. This deposit request is holding your reservation for a maximum of 72 hours. If you intend to pay your deposit outside of the allocated time frame please let us know, otherwise we cannot guarantee your reservation. The final balance is due 6 weeks before departure. If the final payment has not been received by this date we reserve the right to cancel your booking. Should the booking be made within 6 weeks of the departure date, the full amount is payable immediately.
Balances paid to us upon arrival in Cash (GBP, Euro, Dirhams or USD’s welcome) will be converted with a certified online exchange company. No conversion charges are applied to balances paid in cash. Clients who opt to pay with a Credit or Debit card are subject to a 3% surcharge which will be included in your balance due on arrival. Please note there could also be further increases in your overall balance due to your credit card providers exchange rates. All balances due are fixed by us on the day you receive your confirmation form via email. Your balance is calculated in GBP (for cash payments) and Moroccan Dirhams (for credit card payments).
If you are obliged to cancel your booking you should write to Moroc Surf immediately. The following charges and timescales will apply:
Moroc Surf reserves the right in any circumstance to cancel your holiday. However, in no case will we cancel your holiday less than 8 weeks before the scheduled departure except for reasons of ‘Force Majeure’ which include war, political unrest, strikes, acts of God, epidemics, natural and technical disaster, closure of ports and aircraft or unless the customer defaults in the payment of the balance of the holiday price as specified above. In circumstances where we are unable to provide the holiday you have booked, we will return to you all monies paid, or offer you an alternative holiday of a similar standard.
It is unlikely that we will have to make any changes to your holiday, but occasionally small changes may be made, which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date. Our contract with you is deemed to be made at the offices of Moroc Surf. All our conditions are subject to British Law.
While staying with Moroc Surf, clients are expected to behave in an appropriate and acceptable manner and are expected to accept responsibility for the conduct of themselves and their party. Should their behaviour threaten the condition of the accommodation or vehicles or seriously impair the enjoyment of other guests, Moroc Surf reserves the right to refuse to further accommodate the guilty party and contractual obligations will be terminated. The guilty party will also be liable for the cost of any damage caused.
It is your responsibility to obtain adequate travel insurance before your trip. Everyone booking a holiday with Moroc surf must have full travel insurance. Moroc surf accepts no responsibility for loss, theft, damage or injury to persons or property during their stay. Please refer to the Foreign Office website for advice on what your insurance should cover: http://www.fco.gov.uk/en/travel-and-living-abroad/staying-safe/travel-insurance/
Transfers from Agadir airport (or Agadir bus station) are included in our price for stays of one week or more; for further information please see our prices page. We can also arrange transfers from Marrakesh and private transfers at extra cost. It may sometimes be necessary to combine, on certain transfers, customers arriving or departing on more than one flight, which may require additional waiting time at your airport or accommodation. Sometimes our airport transfers are contracted to a local agency. Please note departure times are 3hrs prior to your flight departure from your accommodation.
Moroc Surf holidays start and finish where stated on your invoice or booking confirmation. We are not responsible for your travel to or from this point or for any expenses, including travel accommodation, subsistence and loss of earnings, caused by delayed return to your departure point, howsoever caused.
Moroc Surf surf guides are guides and not qualified instructors. They will take you to surf spots and suggest where to surf but are not in any way responsible for clients safety or for injury or death whilst surfing.
Your equipment is your responsibility. Moroccan Surf Adventures accept no liability for the loss, theft or damage of your equipment or possessions during your stay. Any loss or damage to Moroccan Surf Adventures' hire equipment (boards, wetsuits etc) must be reported immediately and paid for in full prior to departure